The Internet as a Service Channel in the Public Sector : A substitute or complement of traditional service channels?

The Internet has been used as a channel for public service delivery since the mid 1990’s. During the first years of its existence it was believed to be the service channel of the future, making all other channels obsolete. But until now, the telephone and face-to-face contact remain being used more frequently and are rated higher. By comparing various studies that have recently been conducted in a number of countries, this paper suggests that the characteristics of the channel make it a suitable channel for basic transactions and simple information provision, and that the telephone and face-to-face contact remain prevalent for at least ambiguous and complex tasks. Therefore the Internet might be a complementary channel rather than a substitute of traditional channels. Research findings are interpreted by means of Media Richness Theory, the Social Influence model and Channel Expansion Theory

Internet skills performance tests: are people ready for eHealth?

Background:\ud Despite the amount of online health information, there are several barriers that limit the Internet’s adoption as a source of health information. One of these barriers is highlighted in conceptualizations of the digital divide which include the differential possession of Internet skills, or “eHealth literacy”. Most measures of Internet skills among populations at large use self-assessments. The research discussed here applies a multifaceted definition of Internet skills and uses actual performance tests.\ud \ud Objective:\ud The purpose of this study was to assess how ready a sample of the general population is for eHealth. More specifically, four types of Internet skills were measured in a performance test in which subjects had to complete health-related assignments on the Internet.\ud \ud Methods:\ud From November 1, 2009, through February 28, 2010, 88 subjects participated in the study. Subjects were randomly selected from a telephone directory. A selective quota sample was used divided over equal subsamples of gender, age, and education. Each subject had to accomplish assignments on the Internet. The Internet skills accounted for were categorized as operational (basic skills to use the Internet), formal (navigation and orientation), information (finding information), and strategic (using the information for personal benefits). The tests took approximately 1.5 hours and were conducted in a University office, making the setting equally new for all. Successful completion and time spent on the assignments—the two main outcomes—were directly measured by the test leader.\ud \ud Results:\ud The subjects successfully completed an average of 73% (5.8/8) of the operational Internet skill tasks and an average of 73% (2.9/4) of the formal Internet skill tasks. Of the information Internet skills tasks, an average of 50% (1.5/3) was completed successfully and, of the strategic Internet skills tasks, 35% (0.7/2). Only 28% (25/88) of the subjects were able to successfully complete all operational skills tasks, 39% (34/88) all formal skills tasks, 13% (11/88) all information skills tasks, and 20% (18/88) both the strategic skill tasks. The time spent on the assignments varied substantially. Age and education were the most important contributors to the operational and formal Internet skills. Regarding the formal Internet skills, years of Internet experience also had some influence. Educational level of attainment was the most important contributor to the information and strategic Internet skills.\ud \ud Conclusions:\ud Although the amount of online health-related information and services is consistently growing, it appears that the general population lacks the skills to keep up. Most problematic appear to be the lack of information and strategic Internet skills, which, in the context of health, are very important. The lack of these skills is also problematic for members of younger generations, who are often considered skilled Internet users. This primarily seems to account for the operational and formal Internet skills. The results of the study strongly call for policies to increase the level of Internet skills

A Systematic Aspect-Oriented Refactoring and Testing Strategy, and its Application to JHotDraw

Aspect oriented programming aims at achieving better modularization for a system's crosscutting concerns in order to improve its key quality attributes, such as evolvability and reusability. Consequently, the adoption of aspect-oriented techniques in existing (legacy) software systems is of interest to remediate software aging. The refactoring of existing systems to employ aspect-orientation will be considerably eased by a systematic approach that will ensure a safe and consistent migration. In this paper, we propose a refactoring and testing strategy that supports such an approach and consider issues of behavior conservation and (incremental) integration of the aspect-oriented solution with the original system. The strategy is applied to the JHotDraw open source project and illustrated on a group of selected concerns. Finally, we abstract from the case study and present a number of generic refactorings which contribute to an incremental aspect-oriented refactoring process and associate particular types of crosscutting concerns to the model and features of the employed aspect language. The contributions of this paper are both in the area of supporting migration towards aspect-oriented solutions and supporting the development of aspect languages that are better suited for such migrations.Comment: 25 page

Format-independent media delivery, applied to RTP, MP4, and Ogg

The current multimedia landscape is characterized by a significant heterogeneity in terms of coding and delivery formats, usage environments, and user preferences. This paper introduces a transparent multimedia content adaptation and delivery approach, i.e., model-driven content adaptation and delivery. It is based on a model that takes into account the structural metadata, semantic metadata, and scalability information of media bitstreams. Further, a format-independent multimedia packaging method is proposed based on this model for media bitstreams and MPEG-B BSDL. Thus, multimedia packaging is obtained by encapsulating the selected and adapted structural metadata within a specific delivery format. This packaging process is implemented using XML transformation filters and MPEG-B BSDL. To illustrate this format-independent packaging technique, we apply it to three packaging formats: RTP, MP4, and Ogg

HTTP adaptive streaming with media fragment URIs

HTTP adaptive streaming was introduced with the general idea that user agents interpret a manifest file (describing different representations and segments of the media); where-after they retrieve the media content using sequential HTTP progressive download operations. MPEG started with the standardization of an HTTP streaming protocol, defining the structure and semantics of a manifest file and additional restrictions and extensions for container formats. At the same time, W3C is working on a specification for addressing media fragments on the Web using Uniform Resource Identifiers. The latter not only defines the URI syntax for media fragment identifiers but also the protocol for retrieving media fragments over HTTP. In this paper, we elaborate on the role of Media Fragment URIs within HTTP adaptive streaming scenarios. First, we elaborate on how different media representations can be addressed by means of Media Fragment URIs, by using track fragments. Additionally, we illustrate how HTTP adaptive streaming is realized relying on the Media Fragments URI retrieval protocol. To validate the presented ideas, we implemented Apple's HTTP Live streaming technique using Media Fragment URI

Exploring pathways for sustainable water management in river deltas in a changing environment

Exploring adaptation pathways into an uncertain future can support decisionmaking in achieving sustainable water management in a changing environment. Our objective is to develop and test a method to identify such pathways by including dynamics from natural variability and the interaction between the water system and society. Present planning studies on long-term water management often use a few plausible futures for one or two projection years, ignoring the dynamic aspect of adaptation through the interaction between the water system and society. Our approach is to explore pathways using multiple realisations of transient scenarios with an Integrated Assessment Meta Model (IAMM). This paper presents the first application of the method using a hypothetical case study. The case study shows how to explore and evaluate adaptation pathways. With the pathways it is possible to identify opportunities, threats, timing and sequence of policy options, which can be used by policymakers to develop water management roadmaps into the future. By including the dynamics between the water system and society, the influence of uncertainties in both systems becomes clearer. The results show, among others, that climate variability rather than climate change appears to be important for taking decisions in water management

Effect analysis of transient scenarios for successful water management strategies

Recent scenario studies on water management focus on one or two projection years and the effects on the water system and functions. The future is however more complex and dynamic. Therefore, we analyse transient scenarios in order to evaluate the performance of water management strategies. Current available simulation tools are not suitable for this purpose. Therefore, we have developed and used a tool to simulate 50-100 year long time series and that is good and fast enough to simulate the effects of these scenarios and strategies on the water system and the interaction with the human system. We present the first step by means of a case study